Privacy Policy

1. Introduction

Dukonix ("we", "our", or "us") operates the Dukonix mobile application and related services (collectively, the "Service").

We respect your privacy and are committed to protecting it. This Privacy Policy explains what information we collect, how we use it, how it is stored, when it may be shared, and what rights you have regarding your data.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

You may provide information to us when you register, use, or interact with the Service, including:

• Account information (name, email address, authentication identifiers)
• Business or shop information (store name, location, business metadata)
• Product, inventory, pricing, and catalog data
• Sales, transaction, and operational records
• Customer or supplier information entered by you
• Support requests and communications

You are responsible for ensuring that any customer or third-party data you enter is collected and used lawfully.

2.2 Automatically Collected Information

When you use the Service, we may automatically collect:

• Device information (device model, operating system, app version)
• Log data (IP address, timestamps, crash reports)
• Usage analytics and interaction events
• Diagnostic and performance data

This data is primarily used to maintain reliability, security, and performance.

2.3 Camera, Images, and Scanning Data

If you use features involving the camera, barcode scanning, or OCR:

• Images are processed only to provide the requested functionality
• We do not access your camera without your explicit permission
• Images may be processed locally on your device or temporarily transmitted for processing
• We do not sell or reuse images for advertising or training unrelated models

3. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain the Service
• Enable inventory, sales, analytics, and automation features
• Authenticate users and manage accounts
• Improve product functionality and user experience
• Monitor performance, detect bugs, and prevent abuse
• Respond to support requests and inquiries
• Comply with legal obligations

We do not sell personal data to third parties.

4. Data Sharing and Disclosure

We may share information only in the following limited circumstances:

4.1 Service Providers

We may share data with trusted third-party service providers who assist us in operating the Service (e.g., cloud hosting, analytics, authentication).

These providers are contractually obligated to protect your data and use it only as instructed.

4.2 Legal Requirements

We may disclose information if required to do so by law, regulation, legal process, or governmental request.

4.3 Business Transfers

If Dukonix is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

4.4 User-Controlled Sharing

Any data you choose to export, share publicly, or provide to third parties through integrations is your responsibility.

5. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your information.

However, no system is completely secure.

You acknowledge that:

• We cannot guarantee absolute security
• You use the Service at your own risk
• You are responsible for maintaining the confidentiality of your credentials

6. Data Retention

We retain personal data only as long as necessary to provide the Service or comply with legal obligations.

When you delete your account, your data will be deleted or anonymized within a reasonable timeframe unless retention is required by law.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct or update inaccurate data
• Request deletion of your data
• Export your data
• Withdraw consent where applicable

You can exercise these rights by contacting us at support@dukonix.com or using in-app account deletion features where available.

8. User Responsibilities

You acknowledge and agree that:

• You are solely responsible for the accuracy and legality of data you input
• Dukonix acts as a data processor, not a data owner, for business and customer data you provide
• You must comply with applicable data protection and consumer laws in your region

9. Third-Party Services and Links

The Service may integrate with or link to third-party services.

We are not responsible for the privacy practices, content, or security of those third parties.

We encourage you to review their privacy policies separately.

10. Children's Privacy

The Service is not intended for use by children under 13 (or the minimum legal age in your jurisdiction).

We do not knowingly collect personal data from children.

11. International Users

Your information may be processed and stored in countries outside your own.

By using the Service, you consent to such transfers in accordance with this Privacy Policy.

12. Limitation of Responsibility

To the maximum extent permitted by law:

• Dukonix is not responsible for data loss caused by factors outside our reasonable control
• We are not liable for misuse of the Service or data by users or third parties
• We do not guarantee uninterrupted or error-free operation

13. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes will be effective when posted, and continued use of the Service constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact: